H&H Express, Inc. started as a one-man show in 1997. Larry Hill Jr. (Pete) was looking for a way to pay his expense to commute to work in Spokane, WA, while still living in St. Maries, ID. He had just one old, wore-out Astro van. As time progressed, he used his dad to help him pick up the freight and his mom to answer the dispatch phone. His sister (Lori) did all the accounting.
Eventually, all of the other local freight companies went out of business, causing H&H Express, Inc. to expand even more. Pete decided to take on a business partner David Best in 2003 and then Donald West in 2004. In 2005 the company expanded to delivering freight to Western Montana, doubling the company’s size.
H&H Express, Inc. has grown, changed, and adapted to the ever-changing economy while dealing with the death of our great friend, Mr. David Best. Between the economy and the death of an owner, we had some hard times, but they only made us stronger. As a company, we have stood the test of time. We have been in business for twenty + years and gone from one Astro van to the fleet of trucks we currently have.
In 2020, Donald West purchased H&H Express Inc. solely, and plans to continue to grow and provide the best service and customer satisfaction we are known for.
A Real Hello
We’re driven to eliminate frustration because you turn to us to avoid stress, not add to it. That’s why if you want to talk to one of us, we’re here. We’re not a recorded voice, there are no layers of folks to fight through, and we don’t pick up the phone only when we feel like answering it. We will be here when you need us. And, unlike other companies, we’re actually looking forward to speaking with you.
We’re intensely motivated, plain and simple. All of us here know that we exist to provide unparalleled customer service, and that means always finding a way to over-deliver and outperform. Being fast and responsive is the norm, and being on time – if not early – is our standard. Getting it right the first time is the essence of H&H Express, Inc.’s culture, which sets this company apart.
Going the Distance
You can’t be successful for over 20 years – since 1997 to be specific – without providing service in a manner that clients appreciate. So when years of experience started piling up, we knew that we must have been doing something right. Decades ago, there was no secret formula. No magical process. Just the right approach, the right attitude, and the right people. And the same holds true today. Which is why we’re hunkering down for another great 20 years, at least.
Did you know?
We delivered a 2,000 Kw generator in the middle of Hurricane Katrina.